PC:Windows:Internet:Misc
Views 1817 (+0) / Rating 0.83 / Commercial By ITLaurel Inc.
Ticket Operator software (Trouble Ticketing System) is the complete odd help desk solution for small to medium sized businesses. It allows to leave a simpleton, facile to expend web interface for managing and tracking technical corroborate problems.
The main characteristic of Ticket Operator are:
- Staff Personalization: each staff member tail alteration certain points of his / her account to causa his / her needs.
- Staff Permissions: you tail ascribe your staff members to split departments;
- Email Forwards: the system tail forward a copy of a ticket and you tail expend it with a provider that supports Email- Pager gateway to transport notifications forthwith to your pager;
- Ticket statistics: the staff administrator tail bewilder any information about ticket status and staff members (turn of lawless / closed / served tickets etc.).
For Ticket Operator Administrators:
- Runs on Apache / IIS - no proprietary web servers;
- Easy-to-use menus for managing reps, departments, categories, priorities and
statuses;
- Runs on with mySQL database;
- Built-in reports for keeping track of problems, users and corroborate reps;
- Configurable email messages;
- Easy customizable pages to agree your organizations needs.
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